Posts by oena-admin

We’re happy to welcome Pete as our Housing Operations Manager Pete Jepson Housing Operations Manager A bit about Pete We’re happy to welcome Pete Jepson to the team. Pete is our new Housing Operations Manager. He has spent the last 18 years working in social housing for SYHA on both the supported living and general...

Tenant Easy Read ambassadors With several of IKE’s staff having recently passed their Foundation Course in Easy Read, we are updating and extending the range of easy read documents for our tenants. Helping us with this task is our newly formed Tenant Easy Read Ambassadors – Karl, Duncan and Kylie. Karl and Duncan told us...

IKE Christmas card competition 2022 Each year, every one of our tenants gets a signed Christmas card, designed by other tenants. 2022's winners were Jessica, Debbie & Shirley, who all received a copy of their own card, plus a £20 in High Street Vouchers… well done all of you This years submissions to the annual...

Samantha’s story Sam recently left our Worcester property after five years; we see her move, to her own home with more independence, as a positive thing. She was kind enough to tell us her story: Sam outside her new home In 2017 I went to visit someone who had just moved into supported living and...

Reasonable Adjustments IKE continually endeavours to ensure our tenants can easily access our services, regardless of their individual conditions, disabilities or additional needs. We have a policy of making ‘reasonable adjustments’ in order to ensure our tenants are protected from direct and indirect discrimination; this may include adapting work practices, policies or processes, making physical...

Complaints self-assessment Complaints Self-assessment 2022 Loading... Taking too long? Reload document | Open in new tab IKE is a member of The Housing Ombudsman’s Service and adheres to The Ombudsman’s Complaint Handling Code. While some landlords see complaints as a form of negative feedback, we think that there are many benefits to be gained from...

It was lovely to visit our tenants in Worcester yesterday, and to also meet Sam before she leaves for pastures new It was lovely to visit our tenants in Worcester yesterday, and to also meet Sam before she leaves for pastures new. Sam has been with us for five years, has learned many new life...

Congratulations Samantha for 15 years at Co-op! Everyone at IKE would like to congratulate Samantha, a tenant at one of our Worcester properties, for receiving an amazing long term service award from her employer; she has worked at the local Co-op for 15 years. After leaving school Sam studied retail at college, learnt how to...

Tenant Satisfaction Review 2021 Performance Review 2021 Loading... Taking too long? Reload document | Open in new tab Performance Review 2021 (Easy Read) Loading... Taking too long? Reload document | Open in new tab We recently engaged with all our tenants to find out what they thought about us, as a landlord.  The results are...

Goodbye to Christine It’s never a good time to see a tenant move on, but when that tenant has lived in one of our homes for over 19 years, moving on means so much more. Christine’s tenancy at one of our Doncaster bungalows started in April 2003, it was one of our first properties, and...