IKE continually endeavours to ensure our tenants can easily access our services, regardless of their individual conditions, disabilities or additional needs. We have a policy of making ‘reasonable adjustments’ in order to ensure our tenants are protected from direct and indirect discrimination; this may include adapting work practices, policies or processes, making physical changes to properties, or offering certain adaptations, in order to avoid or make good the disadvantage to a person with a disability.

Whilst we often support tenants in obtaining Disabled Facilities Grants in order carry out major adaptations, we can also help. For example, where we are carrying out planned maintenance works (such as bathroom replacements, or flooring works) we will aim to provide a facility that is suitable for tenant’s needs or future needs, even where that differs from the standard provision.

Our Pontefract tenants, some of who have been with us for almost 20 years, have just benefitted from a new wetroom conversion, where the old bathroom was due to be replaced. Work included installing a level access shower tray, wet wall panels, non-slip flooring, a new TMV3 shower with an 8” rain head and hand set, half height shower doors, shower seat, grab rails and hand rails, and new heating.

This allowed us to help improve or maintain their independence, allowing them to live in their home longer, and to improve their quality of life. We think this is great value for money, and meets the ever-changing needs of our tenants.